Terms and Conditions
Welcome to our website. experiences.travelloapp.com is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
The information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.
experiences.travelloapp.com does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs
In addition, experiences.travelloapp.com shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.
Through this website, you may be able to link to other websites which are not under the control of experiences.travelloapp.com.We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, experiences.travelloapp.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its contents are the copyright of experiences.travelloapp.com - © Travello Pty Ltd. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: • You may print or download contents to a local hard disk extracts for your personal and non-commercial use only • You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
By using this website, you signify your acceptance of these terms and conditions of use.
For the purposes of these terms and conditions:
- “Advertiser” means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website
- “Services” includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser
- “Us”, “Our” and “We” refers to and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
Amendment of terms
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and experiences.travelloapp.com’s rights and obligations to each other.
Limitation of liability
It is an essential pre-condition to you using our website that you agree and accept that experiences.travelloapp.com is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.
Competition and Consumer Act
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), experiences.travelloapp.com’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
Delivery and refunds
All our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website but you will be bound by the same member's terms and conditions.
We handle returns and process refunds in accordance with the Australian Consumer Protection legislation.
Travello's Refund Policy is below:
Refund policies vary from tour operator to tour operator and we will adhere to the policies defined by them - please read individual tour operator refund policy to claim refunds.
100% refund if the activity or service is cancelled for any reason by the operator, including due to weather, equipment failure or otherwise.
It is Travello Pty Ltd's company policy that no refunds will be offered for any reason, if the refund request is sent to Travello within 24 hours of the tour departure time. This Refund Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners.
Refunds will only be honoured when the cancellation request has been sent in excess of 24 hours from the time of departure of the subject tour.
If a refund is requested prior to 24 hours before departure time, Travello will adhere to the Tour Operators Terms and Conditions and Refund Policy.
Travello's Refund Policy, where applicable, overwrites any Operator's Refund Policy in any region. Where there is overlap between the Operator and Travello Refund Policies - the Travello Pty Ltd Refund Policy will be enforced.
In the event you are unable to attend and are required to cancel for health or medical reasons, please contact us immediately with evidence and we will attempt to arrange a suitable compensation, if outside of 24 hours of departure.
All refunds for any reason, including medical, other than as listed above are in our sole discretion.
Please note if you are using an international credit card, we process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.
Any change to the date of your booking of the Service is dependent on the availability and individual Advertiser terms.
There are NO REFUNDS on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.
Links to other website
We may from time to time provide on our website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between experiences.travelloapp.com and the owners of those websites. experiences.travelloapp.com takes no responsibility for any of the content found on the linked websites.
experiences.travelloapp.com’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, experiences.travelloapp.com absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. experiences.travelloapp.com gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of experiences.travelloapp.com to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. experiences.travelloapp.com’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
experiences.travelloapp.com does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
Disclose your information
experiences.travelloapp.com may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of experiences.travelloapp.com, its customers or third parties.
Exclusion of Competitors
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of experiences.travelloapp.com. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.
Copyright, Trademark and Restrictions of use
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.
These terms and conditions represent the whole agreement between you and experiences.travelloapp.com concerning your use and access to experiences.travelloapp.com’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
Exclusion of unenforceable terms
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and experiences.travelloapp.com that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
Visitor use of website
experiences.travelloapp.com cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.
Last Minute Deals & Top Deals
Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded. Bookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal. Last Minute Deals/Top Deals cannot be sold or transferred to another traveller. Travello has the right to remove a Last Minute Deal/Top Deal at any time and for any reason. Last Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal. Last Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal. Limitations to spaces and booking dates may apply.
Promotion Codes & Vouchers
All Promotion codes and vouchers can be cancelled or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello.
All vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit.
Our 'Cashback' rewards program works where you will receive a discount coupon to your email inbox once you have made your booking. This coupon is UP TO 10% of the value of your booking. This coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website, and the credit is valid for 2 years.
'Win your tour back' Competition
To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.
The winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.
By posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.
The winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.
This draw is open worldwide to all customers of Backpacker Deals & Travello.
To be eligible for this draw, customers must meet the following eligibility requirements:
- Must have purchased a tour/activity through the company website
- Follow and tag @backpackerdeals or #travello on Instagram
- Must mention the relevant tour/activity
- Use hashtags #backpackerdeals/#travello and #winitback
Doing so will automatically enter customers into the draw win.
Only one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.
- Winner will be drawn based on the quality and uniqueness of the content.
- Winner will be notified directly via Instagram DM or email.
Backpacker Deals will not accept any liability for participants who cannot provide proof of a Covid19 Vaccination. Travello will be unable to provide a refund if participants do not comply with the supplier's requirements.
Buy as a gift
Some products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.