Chat Terms and Conditions


These Chat Terms and Conditions of Use (“Terms”) should be read in conjunction with our General Terms and Conditions of Use, our Privacy Policy, and our Members Terms of Use.

These Terms apply to your use of the Travello Pty Ltd (“Travello”) online chat services (“Services”), available on the Travello website (“Website”). This includes but is not limited to your interaction with the Travello Support Team and your general use of the Services. If you do not agree to these Terms you must exit the Website.

By accessing or using the Services you agree to be bound by these Terms, and any updates to the Terms, which Travello may implement at any time.

General Conditions of Use

As part of its services, Travello offers an online chat service operated by the Travello Support Team. When using the Services, you must not:

  1. Use the Services for illegal, unauthorized or unacceptable purposes
  2. Use the Services in a way that facilitates or assists illegal activity
  3. Use inappropriate, offensive, derogatory, defamatory, sexually suggestive, or harassing language
  4. Use the Services for spam messaging, auto-messaging, or any other form use that involves non-personal use of the Services
  5. Send files that contain viruses, Trojan horses, worms, cancelbots, corrupted files or any other similar software or programs that may damage the operation of another’s computer or property
  6. Provide misleading information to the Travello Support Team, including but not limited to your identity; and
  7. Impersonate any person or entity or make any false statements regarding any agency or affiliation with any entity


You must be at least 18 years old to use the Services.

Personal Information

The Travello Support Team may, from time to time, ask for your personal details including your contact number, email address, and first name. By giving your information to the Travello Support Team you agree to be contacted via email or phone. You also agree to be contacted via text message or WhatsApp if necessary.

Travello may store your personal information in a private database. The collection of personal information is governed by our Privacy Policy.


Travello reserves the right to terminate your use of the Services at any time and for any reason.

Travello reserves the right to refrain from communicating with any chat users who breach these Terms.

Limitation of Liability

As part of its Services, Travello may, from time to time, provide advice and information to you, for example, about our tours, itineraries, travel dates and/or travel times. It is your responsibility to ensure the information provided to you is relevant to your travel dates, times, and itineraries.

Travello will not be liable for any loss, whether monetary or otherwise, which may result from any information or advice provided to you when using the Services.

Travello does not make any warranty as to the accuracy or correctness of the information that may be provided to you while using the Services.

Availability of Services

The Services may be unavailable from time to time.

The Services may, from time to time, be interrupted, including for maintenance, repairs, upgrades, or network failures.

Events beyond our control may affect our Services, such as events in nature and other force majeure events.

Automatically Collected Information

Travello uses a third-party chat service (Zopim). The Zopim chat services automatically collect non-personal information, including city location, IP addresses, computer platform, and browser platform. By using the Services, you agree that this information will be accessible by the Travello Support Team.


You agree to defend, indemnify, and hold harmless Travello, its affiliates, and licensors and their respective officers, directors, employees, contractors, agents and suppliers from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) resulting from your violation of these Terms or your use of the Services.

Governing Law

This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and Travello that results in litigation then you must submit to the jurisdiction of the courts of Victoria.


Travello and its suppliers are the sole owners of all the intellectual property, and in particular, the copyright, trademarks, trade secrets, database and patents in the Services. Travello shall retain all ownership in and to the Services, and subject to the Terms, all data transferred or received through the Services.


If any part of these Terms is found to be void, invalid, unlawful or unenforceable then that provision or part thereof will be deemed to be severed from these Terms and the remaining terms and provisions of these Terms will remain in force and constitute the Agreement between you and Travello.